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I have bought many appliances from Sears. This summer, I bought a washing machine and arranged for delivery and set up. I have never been so disappointed. Not only did the delivery people keep me waiting, but they were totally unprepared to set up the washing machine. The 2 men watched while I, a lone woman, took a door off the hinges. The men then asked me for a wrench, since they did not have any tools to hook up the washer. They also said that they could not level the machine (probably since they did not bring a level). They left the hose in back of the machine twisted. Basically, after paying for delivery/set up I was left with a machine I could not use. I had to hire a handman come in to level the mahcine, untwist the hose, and attach the hose to the wall. Only positive thing about this whole procedure is that the washing machine works fine. I would definitely think long and hard before I had another appliance delivered from Sears.