We purchased 10,000 worth of appliances, and all the extended warranties totaling about another 1,500. The delivery was botched, they sent their worst delivery guys who refused to move our old fridge (as agreed to at the store), and left the new fridge in the middle of the kitchen leaving it to us to put in place. Our double oven was left in front of the back door leaving it inaccessible, and the next day when the installers came, they found it was damaged. Sears would not deliver another for 2 weeks. That meant we had to keep the damaged oven in the middle of our kitchen for 2 weeks, and could not access our yard. We asked sears if they could at least pick up the damaged oven sooner and they would not. When I expressed how inconvenient it was without an oven, they suggested I use a toaster oven, which I don't even own. The manager Andrea was aware of the problem and was extremely unhelpful. This was the second time this manager would not help. In another situation, I went to the store to buy an additional 4 chairs for my dining room (I had previously purchased 8 from them). She was to get back to me on an issue and didn't even bother to call me back. Here we were, customers with money to spent and she could care less about making a sale. We will not shop at this store again. Sears is not what they used to be. If you are looking for peace of mind and willing to spend more, you won't get it here.
- Approximate cost of services:
- $11,500.00