I hired Room at a Time from Homestars. Initially everything was great, they came in and did a great job on our kitchen, which was half the work, They had started doing some minor plaster work in preparation for our ceiling, then they stopped showing up completely.
I reached out a couple of times to see what was going on, but no response. I heard through one of my other contractors who was doing work in the house that they had run into some staff issues, so I offered to be flexible on the timing of the job, but it did not really help.
Anyway, this was disappointing and I will chalk it up to them having some internal issues, but it was unfortunate that he never got back to me when I did try to follow up.
EDIT/ Just noticed this response and wanted to add that:
- I contacted you at least twice by e-mail, and additional attempts by phone, to no response after you decided to vanish
- We had discussed the extra work at length and I was quite willing to compensate for the additional time
- The plastering was not sanded and not finished, also not done properly, as it corners require tape
- Pretty disappointed that you would post my name in a masked site, inappropriate
Lesson learned: I will make sure to hire Homestars contractors whose ratings are driven mostly by reviewers with more than 1 review in future.