Rona Lansing - Dundas St W

The cost of our paint job ballooned due to the lack of advice from the staff. I have painted before (and think that I am an average painter) but not with Aura paint. We were not told that Aura has special rollers for this type of paint. They also did not inform us that you need to apply the paint in a non-overlapping fashion as it pulls off if you re-lap (I learned that from a youtube video). Aura also is not good for ceilings - it dries too fast. For our ceiling they suggested the Collection line which is a beautiful paint BUT again did not inform us that we needed a thick roller. We used the Simms roller for smooth surfaces since it is smooth. After a poor first coat I read the can and it indicates using a 13 mm roller (that is a very thick roller). Second coat looks great. I would suggest that the staff ask some questions when people are buying paint: what are you painting? have you painted with this paint before? what roller are you using? Offer advice - you are supposed to know more than the customer so be helpful! When I have people come in to my place of business where I am the expert, I lead them through the entire process because I know more than they do. People don't know what they don't know so those offering service need to make sure customers are selecting that which fulfills their needs.