Expensive, Poor Customer Service, and Riddled with Errors
We had all of the windows for our Edwardian home replaced with Norwood wooden window. We dealt with Jeff Cairns throughout the process. He came to do the measurements before the order was placed. There were countless issues during the process and the details are shoddy. Not only that but two of the windows were mismeasured. One was eventually replaced but without a double sash. The other one (a $3200 triple pane window on the facade) was never replaced despite it having clearly been mismeasured and despite the fact that it didn't match the original trim work around it. We ended up having to redo the trimwork at our own cost. This is particularly absurd since this company claims to specialize in historical restorations and we had discussed the window in detail with Jeff. When we contacted him to discuss this and many other issues, Jeff was very rude and refused to assist. We spent countless hours escalating and going back and forth and they agreed to fix the more minor issues but, despite the management agreeing to resolve the issue, no one has contacted us since. I would avoid this company at all costs. They are rude, incompetent and don't stand behind their products.
- Approximate cost of services:
- $34,000.00
- Company Response
Review sites are very helpful and Ridley is far from perfect but we definitely go beyond that extra mile when something does go sideways on a particular project. As this site tells you we have had great success and we have had some challenges on projects. This particular review bothers us for a number of reasons:
1) The reviewer calls out a particular individual but the reviewer themselves stay anonymous
2) The reviewer states measuring errors but does not disclose that when a Contractor is installing the products it is their responsibility for final measurements, a Ridley policy which only makes sense considering they are installing
3) Calling someone incompetent is beyond Rude, this is also very humorous as they call us Rude!
4) It would be great to hear from this particular reviewer with how the entire process went and if they have had any difficulty with anyone else on the project, or everyone else????Again, Ridley is far from perfect however please be cautioned that there are always two sides to every story!!!