Paul is very personable; he listened, and answered all our questions about our roof and roofing products, without making us feel rushed. He suggested several different courses of action to deal with our leaking roof, and we were able to make an informed decision. He explained things in layman's terms, and he is easy to understand. His team followed through and did everything Paul said was going to be done. His team did a great job and a great cleanup. Thanks to Paul and the team!