Purchased this companies laminant flooring from Home Depot over 2 years ago. We originally loved it as it looked really good in our basement. After 1 year the finish started coming off. Oger time it has progressively gotten worse and is all around the basement now.
I contacted customer service for warranty and they were friendly, but blamed me for the marks on the floor and said I scratched it and dragged things over it and it will not be covered under warranty.
Very displeased with the product and company as I wouldn't waste my time or companies time if I was the one who created these marks. It was a defect and personal from home depot agreed. I was trying to get a refund for the people who are moving in as we sold the house so this wasn't even for personal gain.
Pictures below show zero scratching around affect marks. Nothing was dragged or moved as they blamed me for.
Will never buy or recommend product from this company again.
- Approximate cost of services: