Quan TV Appliances

We went to look at kitchenaid Range hood, ordered what we thought was a kitchenaid and end up with something else. Quan's refuse to exchange or refund. DISHONEST! Awful customer service and salesman threaten to have as arrest if we protested outside his store.

We bought our dishwasher from Quans Appliances. A friend of ours had purchased their stove and fridge from them. We were told they have great prices. There prices were good overall and customer service was good as well. They have a very nice selection in the showroom.
Andrew

We purchased a brand new Whirlpool refrigerator from Quan's Oshawa store in late June---and from the moment it was plugged in, the compressor emitted a VERY loud, annoying, high-pitched whining sound whenever it ran...

We called Quan's TWICE voicing our concern---the calls were never returned. Finally, we went there personally & said that we'd pay for them to retrieve the fridge, & that we'd then make-up the difference for a more expensive upgrade from Quan's...after the salesman dodged our repeated questions as to why he never called us back from before, he said that we were, essentially, on our own, and that Quan's only SOLD the merchandise to consumers, they never accepted returns! Any issues had to be taken up with the manufacturer, under his warranty---Quan's was OUT of the picture (so much for their vaunted "...customer satisfaction"!).

Wallly Quan never returned our call, either.

The experience was nothing short of a nightmare: we will never, ever, grace the doorway of ANY Quan's outlet again, & we tell anyone & everyone whom we know as much, too. RUN, don't walk, away from Quan's Appliances---they may have low prices that are tempting, but then so was the fruit on the forbidden tree that the devil tempted Adam & Eve with...!!! STAY AWAY---the money you think you are saving is a pittance to the money you'll spend in small claims court, lawyer's letters, public servers, etc. etc. ...to say NOTHING of the grief they'll put you through.

Went to them because their prices were lower. However, the experience was a nightmare. They dropped the fridge when they delivered it and dented inside and outside. The delivery folks are their own staff and they assured me that it would be fixed. They didn't return calls, so I had to make several trips to the store to get them to address the issues. They ONLY TAKE CERTIFIED CHEQUES on delivery so you don't have any way of stopping payment until they remedy the situation. They also shipped me the wrong griddle and they won't replace it. The only advice I have is run the other way. If you choose to do business with them, don't give them the cheque until you have personally inspected everything you purchased and are 100% satisfied. Don't expect any customer service after they drop it off....you are on your own. I should have bought from TASCO, they have been reliable in the past. Don't try to save a few bucks when dealing with major purchases....

I was promised that the delivery people were professional who took care and put down floor protection. I was assured of this by the sales person when I purchased the appliances. I mentioned it to the deliver people when they drove up because we had just installed an expensive, new floor, and were assured again that protection would be put down. They did not put it down for the installation of the dishwasher and scratched the new floor. I was obviously angry, and when I spoke with the owner of the company, he was belligerent and dismissive. I will never recommend them or shop there again

Price was fantastic and we were happy with the service. Their salespeople were not pushy whatsoever and that was great in our decision making process. We would recommend and go back to them in the future

We bought our fridge, range and dishwasher from Quans. They were very knowledgable about the products, and frank about which appliances would fit the dimensions of our house. For example, they steered us away from buying a high end range hood, because the exhaust pipe would not fit.

Quan has all the high-end appliances that other stores in the city do, but at SIGNIFICANTLY less cost! The service was also very good. We have been happy with the appliances and follow-up service.