Adt Protectron - Out of Business

HAVE NOTHING TO DO WITH THEM. The lengthys you need to go to to deal with this company .... even when you want to give them money for no actual service .... to honour contract ... is ridiculous

Brief history is as follows:

I moved to Alberta earlier this year from Manitoba.
I had a contract with ADT Protectron for security monitoring of an alarm.
The company were advised of the move, we moved and brought equipment with us as instructed.
I have not reinstalled equipment and no longer wish to use their service.
I have a contract with them.
ADT agree I am not obliged to reinstall the system or ever use it again
I advised them I would continue to pay my bill to the end of the current agreement and I have no issue there.
They stated they would not allow this to occur
They initially stated it was illegal for them to do so - changed this at a later stage and stated it was against their policy
ADT closed the account against my wishes and I believe have passed the issue to this agency
I maintained throughout that I wanted to continue paying my bill as per our contract
ADT sent me an invoice and demanded a lump sum payment
I communicated with them on a number of occasions and advised of my willingness to honour the terms of our contract and pay monthly
ADT are in my view in breach of the contract

On the 13th June I received a call from METCREDIT

I confirmed with her that she was contacting the correct person a number of times and she used the address I had for the alarm in MB
She stated a matter had been placed in her hands,
No further info was provided
My assumption is that ADT has passed this matter to METCREDIT
I assume this as I have no dispute or outstanding debt with any other party than ADT
She then focused on questions in relation to my address and demanded yes/ no answers
When these were not forthcoming she implied that and stated that this would have a negative affect on me...... I believe this to be an implied threat towards an impact on my excellent credit rating
I believe this is in direct contravention of sec 12 (1)(J) of the Alberta Fair Trading Act - Collection and Debt Repayment Practices and regulations. ... Prohibited Practices Prohibited practices for collection agencies 12(1) No collection agency or collector may give any person, directly or indirectly, by implication or otherwise, any false or misleading information, including, but not limited to, references to the police, a law firm, prison, credit history, court proceedings or a lien or garnishment;
They, METCREDIT have been informed via e mail that this is a dispute not a debt and they must cease to contact me in relation to this matter as I will deal with ADT directly
I have informed ADT PROTECTRON that I will continue to deal with them in relation to this matters

We purchased a comprehensive security system and 3 year monitoring package from ADT.
Our system includes video cameras, door and window alarms as well as motion detectors. Our system was top of the line at the time we origianaly installed, including a touch screen colour panel.

The system has worked sporadiacally - twice the panel has simply lost power and we have needed to call back ADT to repair.
ADT repair availability is not immediate - the first time we had to wait almost 1 month. We had to continue to pay for the monitoring even though the system wouldn't work.

The installers were nice and professional - there was minimal impact on our house.

I dont know if we have bad technology or if there is a wiring problem, but over all the system has been unreliable.

Installed carbon monoxide detectors, provide smoke detector service. Very reasonable rates, good equipment, nice people at the call centre.

We are happy to be a part of the ADT-Protectron family....and feel safe leaving our home under the watchful eyes of the system. We have and will continue to recommend ADT-Protectron to our family and especially our retired travelling friends. Thank You. Shirley

Very Good. The Customer Service was excellent: dealt with the problem quickly and efficiently. I was very satisfied with the final work which is working trouble-free.

ADT Canada- Supposed to come Thursday, has to cancel, mixed up training and appointment. want to come when I am teaching. Supposed to come first thing today, Sunday: 10:00 or before, arrives at 11:00!!! Two agents on the phone: the company will install free of charge two keypads working the same way. Technician: no, it does not exist!!!!. Who knows anything in this Company?
So many false alarms and nightmares!
So many false alarm that the Police will not come if there are no eye witnesses! What is the purpose of a Security system then?
Who has a reliable Security system?

We had the system installed when they were Reliance Protectron and recently had renos done which caused the monitor to beep. Phoned ADT and they told me how to turn it off - but now the monitor does not work at all and they want to charge $99 to come and fix it! Oh, and they also want to charge me to sell me some more sensors! So, no thanks. Getting through to them is a nightmare and tech support don't really know what they are talking about. Look somewhere else!

New keypad was installed properly. No problem or issue noted at present. Keypad is functioning properly.

If you are contemplating getting a home security system do yourself a favor and do not get ADT Protectron. I have been a customer for two years and have given them the benefit of the doubt but have had enough. Since being with them we have been misrepresented to, taken advantage of, and they refuse to listen. They make promises they do not follow through on and provide poor customer service. They say they will call to resolve issues and never do and you have to follow them on every promise they make because if you do not they will not keep their word. Find another provider if you want a system but do not go with ADT Protectron. Cost is monthly which for what we got is a joke.

This has been the worst experience with a security monitoring company I have ever had! Everything has been a nightmare since the day I signed up. It started in the Spring of 2013 and called today to cancel the service as I sold my property and they want to charge me $2445.00!!! So just about 3 years of payments to this company and that's what they want to charge me to cancel my services. Breach of contract they say because I moved in August of 2014 and guess what they renewed my contract from the time that the system was set up in my new place, very underhanded. Never ever again!