Had a home security system installed in Dec. 2013. In June 2014 the key pad is DEAD DEAD DEAD! Called in for service and they called me back more than 72 hrs. later to schedule a technician to come out. Technician would not be there for another 3 days! Kind of defeats the purpose of a home security system don't you think? Talking to their CSRs is like talking to a ROBOT typically found in a call centre. No problem solving ability at all - ZERO! Will move to another company at renewal time.
- Approximate cost of services:
- $2,369.40
- Company Response
Hello Rozmin, we are sorry to hear about the delay you experienced following your keypad problem. If the issue is not yet resolved or if there is anything else we can do for you, do not hesitate to write us at communication@protectron.com and include your contact information so that we may locate your account. Please write "Homestars" in the subject line. Thank you!