Reliance came to our door to sell us a home alarm package with monitoring. We were sold 2 room sensors, Co2 detector and wall unit as well as 3 door sensors. Reliance installed the items, however over the winter the door sensor batteries would freeze and would give a low battery warning. After numerous visits one of the techs said replacing batteries just leads to same issue, he put in an internal door sensor which can be seen but it works. I wont even get into the poor service from the monitoring company. You will always get automated calls and get cutoff when trying to get a hold of someone there. One time the fire alarm went off due to come cooking, and I called thru the panel, to have them not call the fire department. I got acknowledgement to not send the fire dept and they still came. As well when the alarm went off, usually they will call thru the wall panel to ask if everything is ok but they didnt.
Overall, dont buy an alarm from Reliance, as they dont know their product and the monitoring has quite poor service.
- Approximate cost of services:
- $2,500.00