Pro Stone

Where to start... the owner is arrogant and unethical. We ordered a kitchen granite countertop for a vintage counter that we purchased (2 months before we were to move into our new home). They came as promised to measure the unit and then called about 3 weeks later to install the counter top in our old home, when we had specific instructions that the installation should occur in July after we move.

Shortly before moving into our home we also purchased a marble and glass shower, be purchased about a week before moving into our home and since they were to come in about one week to install our kitchen countertop, we were assured they would take the measurements for the shower and we have our shower installed in 10 days (we assumed 10 days after the measurement)... 10 days turned into 2 months.

The day of the installation came and they did not show up. I called and the owner answered and said he messed up and someone would be there later in the day to install the countertop. They called and said it was too far and they would show up on Monday. Monday came and went and no one showed up. They finally arrived, one week late.

Now back to the shower story, we paid 50% after the measurements were taken and 50% prior to installation - big mistake, legally you can hold back a percentage of the cost and we advise that you do so, as once you pay, Pro Stone then holds you ransom, they demand more money to finish the job. As a consumer you really have no choice, you have a half finished product and you have no choice but to pay. This is very unethical and bordering on illegal.

Pro Stone does not honour its own written estimates and contracts and treats customers like Pro Stone is doing them a favour by taking their business. Pro Stone needs to understand, if they continue to treat customers the way they are, pretty soon they will not have any customers. This was by far the worst customer service / product purchase experience that we have every had.