Priority Plumbing

I hired Priory Plumbing to waterproof my basement. Initially I was very excited as they seemed very professional and customer oriented. Unfortunately the results were not what we agreed upon or even in accordance with the building code dictating the bare minim standards.

I realized that something was wrong about half way through the job when I noticed that weeping tiles, as agreed upon (and as the building code requires!), were not getting installed. When I called the office, the explanation provided was because of the sandy soil the weeping tiles were not necessary, they could clog up and potentially cause more problems. I may not be an expert, but I believe that a plumbing company providing waterproofing services should know how to install weeping tiles even in sandy soil. Even more surprisingly, Priory Plumbing claimed to be saving me money as the weeping tiles may need new connection to the drain. I am not sure why was that not considered or explained in the initial quote? Regardless, I strongly believe that before somebody at Priority Plumbing made the decision not to install the weeping tiles, I should have been consulted and given the options, and the ultimate decision not to install the weeping tiles should have been mine. After all, I was the customer paying over $8,000 for this job.

Although Priory Plumbing failed to inform me that they have made the decision on my behalf not to install the weeping tiles, please note that they did not have a problem to call to inform me that a service of an electrician would be required to disconnect my air-conditioning unit. I am not certain why this was not included in the initial quote as the air-conditioning was always there. I was charged additional $400! I strongly doubt that disconnected 4 wires is really worth $400. Furthermore, my objection to the outrages $400 price tag was justified by Priority Plumbing that it is the price charged by the electrician and not Priority Plumbing. Well, I find this even more insulting. In my opinion, Priority Plumbing should be more selective to whom they subcontract their electrical work. It appears to me that the main focus here was not I, the customer, but the electrician, another dishonest person taking advantage of me. My question why the additional $400 charge is not reduced against the services not rendered, the cost of the weeping tiles and the labour associated with the installation, unfortunately went unanswered and my credit card got charged extra $400.

In conclusion, I feel Priority Pluming has not delivered what was promised, I got fooled by the excellent communication skills and the pretence of professional service oriented company. My job was half done and Priority Plumbing even found a way to charge me extra money for it. I certainly would not trust them with any future business.

We had our toilet back up first thing in the morning so we called Priority after finding them online. They came within an hour and were very polite and professional. I was worried about having to call a plumber and the horror stories you hear about price, but they were fast and the price was great. I was able to make it to work on time and it made what could have been a real inconvenience in my day to be not a problem at all. Other than it cost me $200 but that was my fault for flushing kleenex down the drain, I am very pleased. Good Job!

I was referred to Priority Plumbing by a neigbor who used them several times in the past. As always I did my research and checked out their website which looked professional and had lots of testimonials and displayed the award they have won for best plumbing company. I also checked out Homestars and read some of the reviews. I was kind of hesitant to call them because of some of the negative reviews I read, but I guess since it was a referral I decided to go ahead with it. Jennifer was very polite and professional on the phone and they came within 1 hour. Mike arrived showed I.D. and was super courteous and professional. h He looked around to diagnose the problem and was very thorough in his explanation of the work needed to be done and the costs involved, which were not unreasonable like some of the stories I read on homestars. The job was completed around 3 hours later. He had to cut a hole in my ceiling and fix a leaking water pipe that turns out the previous plumber did not instal properly. He wore booties and put down drop cloths. When he was finished, he left the room very clean. He was not sloppy and rushing like other workers we've had in the past. I really don't know why anyone would have a problem with Priority Plumbing. I would recomend them without hesitation and hopefully won't need to use them again but I will if I ever need a plumber.

We just had our toilet, sink, and 2 sets of faucets replaced in our bathroom. My husband and I decided to go out and purchase our own since we wanted a certain style to match the rest of the bathroom. Greg was very professional and helpful in the decision making process and spent quite a bit of time offering us advice on where to purchase and what to watch out for. He probably 2 hours or so without any additional charges. He cam back a week later and installed all of our fixtures and was very careful when working in our house using drop cloths and shoe covers. I have to say that he was very nice and pleasant to have in our home. The whole experience was just great.

I was told when I called Priority that I wouldn't be charged for the visit if my problem couldn't be fixed. The issue was a tub leak and the piping was behind tile with the vent to the side. I could reach the faucet by snaking my hand through the hole, but with no plumbing expertise, I couldn't deal with the problem myself but figured a trained plumber could. The plumber who arrived was polite and informed me that he couldn't fix the problem without breaking the tile. O.k., so how much to break the tile? He pulls out the book of big numbers and points to the cost - I could have dropped dead on the spot. Over $600 before taxes to break the tile (and not even cutting a neat even hole - he advised I would have to hire someone else if I wanted that). I didn't go ahead with the work and was charged $50 for the pleasure. I guess technically, he may have been able to do the work, but I would have had to pay more than $600 to find that out.

I notice from Priority's responses to the reviews that the focus seems to be on the fact that they do a good job and their plumbers are not criminals. Which kind of implies that the plumbing business is rife with murderers doing terrible jobs. Give me a break. The crime is the prices being charged by Priority. I am writing this review today because I decided to try opening up the tile myself. Guess what? It took me 10 minutes max with a chipping hammer (and I am a mom with zero experience at this).

Priority called today asking if they could come back and fix the leak. If they charge over $600 for 10 minutes of work a monkey could do, I shudder to think of what would be charged for the actual skilled part of the work.

If we can't fix the leak ourselves, I have no doubt that I will be able to find a plumber without a criminal record who will do a great job and not rob me blind (I'll get a referral this time).

First thing the guy do is pull the rate list with regular price and compares it with value price which comes with 1 year membership. To replace the bathtub faucet, I was quoted $1200. To open and close toilet $399 which is practically opening two screws which he did in couple of minutes.

I understand the fact they are "licensed" "bonded" and do background check. But that doesnt mean they have license to charge arm and leg and it is all sales pitch. I would recommend people to do their own homework and get quotes from couple of different places. I firmly believe that ratings on his website are fake. Torontonians deserve better at affordable price.

I am renovating my bathroom and needed to move some plumbing pipes to accomidate the new design. Mike came by and discussed whether or not my plans were do-able plumbing wise. After a quick look in the basement he determined that my goals were achievable. He went to his truck and worked out a price down to the penny which which seemed reasonable. The next day he came and did the work. It took him most of the day, he put down drop cloths, wore shoe covers, was very polite and courteous. The jobsite was left very clean and all of the garbage was taken away. Over all I am very Happy, there were no surprises or glitches. My home was respected and the over all experience was painless for a renovation. I would gladly refer Priority Plumbing and would use them again.

I had a leak coming up from my basement floor. I was told it was a broken drain pipe from a reputable company. After speaking with a friend who had used Priority before, I decided to get another quote. As it turns out, the problem was a burst water line and there was no drain in the area at all.

They fixed the problem in one day, repaired the floor and left the work are very clean. They were courteous and professional. They wore shoe covers and layed down drop sheets.

I would recommend Priority Plumbing as I am quite happy with their service.

I called Priority Plumbing late one night because I had raw sewage backing up into my basement. (Gross). Priority Plumbing was the 2nd company I called after the first company didn't answer their phone. So much for 24 hour service.

Greg arrived less than an hour later. He was intelligent, polite and eager to help. I didn't get the feeling like he was trying to take advantage of me or my situation like I had somewhat expected. I guess you hear horror stories and hope for the best.

He had all the gadgets and locators to identify my problem underground quickly and accurately. I've been to doctors who were less competent. I've also had other service guys in my home and know outstanding service when i see it.

We ended up replacing a small section of drain pipe after he showed me for my own eyes with the camera and explained everything in great detail. He could have told me to replace the whole drain but he was honest and told me that I could wait a few more years.

The price was not unreasonable at all. I was happy to get my problem fixed quickly and professionally. I really have to comment on the technician though. Greg was a true gentleman, a professional and just a quality human being, rare in any profession.

If you want great service, great people, honesty and peace of mind, call Priority Plumbing. I would gladly recommend this company to everyone. Great Job!

We ended up replacing a small section of drain pipe after he showed me for my own eyes with the camera and explained everything in great detail. He could have told me to replace the whole drain but he was honest and told me that I could wait a few more years.

The price was not unreasonable at all. I was happy to get my problem fixed quickly and proffesionally. I really have to comment on the technician though. Greg was a true gentleman, a proffesional and just a quality human being, rare in any proffession.

If you want great service, great people, honesty and peace of mind, call Priority Plumbing. I would gladly recommend this company to everyone. Great Job!

I called priority plumbing because my bathroom faucet was leaking and old. Jennifer was very proffesional while booking the call which was a huge difference from the company I called a few minutes earlier who put me on hold for 15 minutes and then got upset with me when I asked if they could narrow down the arival time.

Steven came by and WOW, what a suprise. He was extremely courteous and rolled out the red carpet so he wouldn't dirty my house. He wore shoe covers and was VERY professional. He was very knowledgable about the products and took the time to ask me questions about what I wanted before reccomending a replacement model.

What a refreshing experience to have a contractor come to my home and provide that level of service. I've had terrible experiences in the past with others who damaged my property, were unknowledgable and inconsiderate. Ya I could have gotten a cheaper price if I shopped around but who knows who would have showed up, how they would have treated my home, and what type of job they would have done?

As for me, I'm sticking with Priority Plumbing and would highly reccomend them to anyone and everyone. Good Work Guys.