Priority Appliance Service Ltd

Appliance Repair
Richmond BC V6V 1Z7
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Appliance Repair
Priority Appliance Service Ltd
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87%

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Reviews by rating (past 12 months)

Reviews for Priority Appliance Service Ltd

Average customer rating:
9.5 10 (79 reviews)

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0/10

Awful experience with the technician

I have used Priority a number of times in the past for my appliances. The most recent visit was for my gas range where the igniter and burner both needed to be replaced. The technician Will didn't even need to do the diagnosis since he asked me right away along with an attitude, "what's wrong with it?", and simply confirmed where the problem was after I practically told him what I thought was causing it. The diagnosis for the dishwasher was also requested, and again he was rude when asking the same question "what's wrong with this one?". I have not met a Priority technician as ill-mannered and rude as Will. His attitude and response towards my comment afterwards was both scornful and condescending after telling me what I should have done to avoid a problem.
I decided not to fix the gas range as intended after he quoted me another $2,100+ for parts, labour and taxes.
All the parts cost about $1,000 and take less than a hour to fix. So the labour cost more than $1,100??

Approximate cost of services:
$370.00
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VanDad
VanDad
0 reviews Vancouver, BC
10/10

Washing machine gasket repair

This is the second time we have used Priority Appliance Services. The first time was for our refrigerator and this time for our front loading washing machine as the rubber gasket had broken and needed to be replaced. Both times the technician knew exactly what to do and made it clear that if there was a problem they would return and fix it at no cost. Per the phone quote - $198 for the service call, $230 labour (estimated on 1 hour to fix) and $199 for the part plus tax. Excellent but expensive service. I highly recommend them.

Approximate cost of services:
$673.00
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Private User
Private User
Private User reviews Vancouver, BC
10/10

Phone advice

The company offered advice after doing some digging for a part. I am totally impressed with the friendly help and prompt reply . In the future, I will definitely use Priority for any needed repairs.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Vancouver, BC
8/10

expensive

We have used this service many times. a dispute recently lead to a rapid resolution by manager

Approximate cost of services:
$329.00
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Darlene in Langley
Darlene in Langley
1 review Langley Township, BC
10/10

Aging Gas Range - Working Now!

This is my second review for Priority Appliance (Review 1 is on Google from 7 years ago) and my opinion of the service level of their technicians has not changed - I'm still impressed!

Dominic visited our house today to service our gas range. He called first thing in the morning to give me a 2 hour window in which I could expect his arrival. He showed up at the appointed time and was polite and friendly. I had a number of problems with the aging range and he quickly diagnosed and fixed the issues, all the while keeping me informed of the parts he would use, and the cost of those parts. He also explained some options I could consider as the gas range is nearing its end of life.

I felt extremely comfortable as to his level of knowledge and experience - I would not hesitate to recommend Priority Appliance should you require similar work to be done.

Approximate cost of services:
$425.00
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Paul in Burnaby
Paul in Burnaby
4 reviews Vancouver, BC
10/10

Hood fan Repair

An excellent job done by our trusted technician Ramin. This is the third time we requested Ramin to service our appliance repair. Ramin promptly identified the problem and replaced a new motor to our hood fan. He is detailed minded. He is cautious. He is very knowledgeable. He is really a professional. Many thanks for the big help from Ramin.

Approximate cost of services:
$300.00
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N in Port Coquitlam
N in Port Coquitlam
0 reviews Port Coquitlam, BC
10/10

Thermador all gas range, positive experience

From start to finish outstanding service from Shawn the technician and Memo the call consultant. We used two other repair companies with poor results. Shawn fixed the range and had the parts on hand all within one visit. Highly recommend

Approximate cost of services:
$367.00
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Private User
Private User
Private User reviews Surrey, BC
10/10

Repair of Viking double wall oven

Ramin is a technician at Priority. I specifically asked for him when the control panel on our Viking wall oven failed. He serviced the unit and was advised by Viking technical support that the part requiring replacement was no longer available and I would have to buy a complete new oven set. Ramin was not satisfied with this answer and consulted a colleague who advised that a different circuit board was available and "might" work. Ramin returned and replaced this board and the oven worked. Without this initiative by Ramin we would have been forced to buy a new oven. Very professional service!

Approximate cost of services:
$100,000.00
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Private User
Private User
Private User reviews Vancouver, BC
8/10

repair range

The service was great and timely. The technician--Ramin - explained everything and was very pleasant even though I missed our first scheduled appointment. And he fixed everything for a reasonable price.

The only thing I don't like is the billing method. As usual there is a minimum to come to the appointment. However this doesn't cover any labour cost. This doesn't seem reasonable to me. I think the minimum fee should include some labour. The first 10 or 15 minutes

Approximate cost of services:
$450.00
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Gerri in Toronto
Gerri in Toronto
0 reviews Vancouver, BC
10/10

GREAT service

My fridge went out. I phoned in a panic only to find there were no more bookings available. However, the two receptionists/dispatchers, Julie and Shahd, worked diligently to get a service call for me. SUCH excellent service! I REALLY appreciated their diligence and their effort in getting me a service call. Shawn the technician took me as an extra call (he did not have to, he did this because he knew how important a fridge is). Efficient. Did a great job. SO appreciated. I highly recommend this company for appliance service and would not hesitate to call Priority Appliance again.

Approximate cost of services:
$400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Priority Appliance Service Ltd

With decades of specialized experience in the appliance repair industry, Priority Appliance Service has earned a reputation for technical brilliance and unparalleled customer satisfaction. As a leading appliance repair company in Metro Vancouver, we are committed to offering premium service that you can rely on.

Why choose us? We have affiliations with high-end brands, partnering with esteemed appliance dealers and manufacturers across Metro Vancouver to ensure that we are well-equipped to service a wide range of high-quality appliances. We understand how vital your home appliances are to your daily life, and we strive to resolve any issues as quickly and efficiently as possible.

Our expertise includes repairing dishwashers, wine coolers, refrigerators, ice makers, freezers, washers, dryers, ranges, stoves, wall ovens, cooktops, microwaves, hood fans, and built-in coffee machines.

Don’t let appliance troubles disrupt your lifestyle. Choose Priority Appliance Service for quick, reliable, and premium appliance repair services in Vancouver. Contact us today to schedule an appointment.

CATEGORIES
Appliance Repair
PRODUCTS
Dishwashers Wine Coolers Refrigerators Ice Makers Freezers Washers Dryers Ranges Stoves Wall Ovens Cooktops Microwaves Hood Fans Built-in Coffee Machines
SERVICES
Dishwasher Repair Wine Cooler Repair Refrigerator Repair Ice Maker Repair Freezer Repair Washer Repair Dryer Repair Range Repair Stove Repair Wall Oven Repair Cooktop Repair Microwave Repair Hood Fan Repair Built-in Coffee Machine Repair
BRANDS
Priority Appliance Is The Authorized Warranty Servicer For The Following Brands: Aga Asko Bertazzoni Bosch Brigade DCS Dacor Electrolux Fisher & Paykel Frigidaire Huebsch LaCornue Lynx Grills Marvel Miele Monogram Speed Queen U-Line Ultraline Viking Zephyr We Service The Following Brands Out Of Warranty: Amana GE KitchenAid Maytag Whirlpool Sub-Zero Wolf
SPECIALITIES
Appliance Repair Service
WEBSITE
https://priorityappliance.com/
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cash, Cheque, Visa & Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.