April 16th - Snow still on the ground. I call and speak with someone at Prestige Pools who is very knowledgeable and very helpful. I get a quote for a new Pool Heater and Sand filter, we agree to first week of May install and that I will send him pictures and measurements. I tell him the job MUST be done by June. He assures me it won't take nearly that long.
April 20th - I send the requested pictures and measurements.
May 12th - Still no sign of Prestige Pools. I call and ask when the new install date is. To my surprise the person I dealt with on April 16th has no idea who I am. I remind him, he says they'll be by the following week.
May 23rd - Still no sign of Prestige Pools. I call again, speak with the same person who sounds overwhelmed and annoyed, he gets me off the phone quickly by assuring me that he'll be by Sunday. I have no idea why he's coming by since he already has everything he should need but I agree and tell him I'll see him Sunday May 27th.
May 27th - Still no sign of Prestige Pools. I call and ask to speak with the same guy I've dealt with 3 times now, I'm told he's busy with a customer. he probably wouldn't have remembered me anyway.
At this point I'd have to be a masochist to continue dealing with this company. A month ago they were inconveniencing me, now it's become overtly insulting.
- Approximate cost of services:
- $6,000.00