Out of the blue, our furnace started to make a loud buzzing noise when ever it was turn on to provide heat to the home. We were recommended by our home insurance company to contact Prairie Plumbing to have a service guy come by and check it out. Our call to Prairie Plumbing was promptly answered and the service repairman was scheduled to come to the home the next day. I was impressed there was no long delay to have the issue checked out. Dave, the repair guy, was right on-time. He was fast, efficient, and even took his boots off at the front door. I was impressed at how easy he was to talk to (as some repair guys don’t like to be bothered when they work). Dave figured out what the issue was and mentioned he’d have to order a specific part to get it fixed. It took the plumbing company almost 2 weeks to get the part to fix the furnace – which I didn’t really enjoy. Although, in all fairness, the furnace was working throughout the 2 week period, just very loudly. Dave came after hours to accommodate our work schedule to install the new parts and apologized for the delay. All in all, these guys did a great job and I’d hire them again if we needed service done again.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Increase speed on ordering new parts