Pottery Barn

If I could give them 0, I would. Ordered a couch and love seat at the beginning of April with a June 15 delivery date. They immediately charged $2800. June date comes and goes without so much as a call or notice from them. WE follow up and they say it is re-scheduled for July 4. Again, the day comes and goes with no delivery or call. WE call them again and they say end of July. We have had enough with the delays and the crappy customer service at this point and want to cancel the order and get a refund.

They agree to the refund and say they would process the credit back to my credit card later that day. It is now been 4 days and they still have not credited back my card. I've called every day and they say they will get to it but does not happen.

They are either thieves or totally incompetent! I've now started a dispute resolution through my credit card company to get my money back.

I'd never recommend them to anyone but if you do buy through them, especially large purchases that require a future delivery, make sure it is bought on a credit card and file a dispute before their 90 day protection window if things don't go as planned.

Just a brutal experience with totally incompetent staff.

quilt for a queen size bed was on sale. My daughter had registered same style but different color. Asked the sales clerk what was wrong with the one on clearance. She said it wasn't stated but would open it up on the display bed and we could check it out. Found that it was just dirty in two areas. I asked if I could return it if we found the stain couldn't be removed. She said no but since I was concerned, she would ask the manager if I could have a full 50% discount instead of the 30%. Was pleased she took the time and effort to do so considering the two spots were quite minimal.

I've always liked Pottery Barn's style and recently bought a sofa from there. The staff is very friendly and I couldn't be happier with my purchase. It's made with solid kiln-dried wood and there are so many varieties of upholstery and slip covers. The best part is the white glove delivery: delivery and set up in your home is included in the price.

The very busy associate were very accomodating. They answered all our questions, provided with prompt service and never failed to kindly share their opinions. They had a lot of suggestions that were very helpful and very insightful. I didn't think a very urban sort of furniture store would have something for us but we were wrong. We are pleased with the outcome. Our living room looks great! All our friends ask us about it!"

Ordered bed in store. Bed arrived with defects so a replacement was ordered but they allowed us to keep damaged bed until replacement arrived. Second replacement bed arrived... with more significant deficiencies. Pottery Barn said they would replace or give us a significant rebate. We took the money. Delivery service was excellent and the store management equally excellent. Kudos to Pottery Barn.