Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Pool Craft

Average customer rating:
9.8 10 (165 reviews)

Sort by

lisacarnovale in Toronto
lisacarnovale in Toronto
2 reviews Toronto, ON
10/10

New Pool Install

My family has been doing business with Poolcraft for over 40 years, so when my husband and I decided to put in a pool, my dad insisted on Poolcraft. We are so happy we followed his advice.

We started off discussions with Jason to determine the size, options, and best upgrades for our pool. He was forthcoming and honest. We expressed that we were working with a particular budget and he respected the budget and we never felt any pressure to spend more than we had allotted. We are super happy that we decided to follow his advice on a few of the upgrades.

A few months later, in the spring, the crew showed up to dig the pool. It was super fast and the crew was professional and had excellent communication.

The liner and water were installed the following spring within a few hours. We kept in touch with Jason to coordinate a day that worked for us. Poolcraft would often reach out to find out where we were at in our project and once our fence and landscaping was done, they showed up soon after. We did not have to wait long at all. It was perfect timing for the heatwave that ensued soon after install. It was reassuring to know that we were still a priority, even though we had paid for the majority of the pool. Poolcraft kept us on their radar.

We also dealt with Chris frequently. He is a wealth of knowledge and he was available at any time to answer any question we had. We felt at ease to reach out and ask about the pool profile and troubleshooting issues with pool chemistry. He is clear and concise and he was able to simplify the steps needed to maintain our pool.

This is a professional company that adheres to timelines, has competitive prices, and respects their customers projects, no matter the size. I would, without hesitation, continue to recommend Poolcraft for any pool or landscaping needs.

Approximate cost of services:
$40,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Lisa!
It was a pleasure to work with you and Tom on this project. You took our advice every step of the way and we truly appreciate the confidence and trust you showed us as it always makes such a difference with the outcome. We look forward to working with you guys for another 40 years !!
The Pool Craft Team

Private User
Private User
0 reviews Aurora, ON
10/10

Complete backyard Pool Project

I wish there was a higher rating option. Pool Craft was a pleasure to deal with and their workmanship is outstanding. They accommodated an unrealistic time line for us for special personal circumstances even though they were under no obligation to do so all while delivering an end result that far superseded Any of our expectations. There’s not enough words that we can say about all their crews and their meticulous care for ever single detail. Big or small. We would highly and confidently recommend Pool Craft to Friends and Family. Thank you Pool Craft for transforming our backyard to an Oasis. Outstanding!!!

Samir & Claudia

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Thank you Samir and Claudia!!!

We are thrilled that we could provide you with a pool for years to come. Looking forward to the first photo of you guys enjoying yourselves.

Rick Johnson and the Pool Craft / Stone Craft team

leefailes1
leefailes1
2 reviews Toronto, ON
10/10

Inground Pool Installation

POOLCRAFT was a pleasure to deal with, from beginning to end. They installed my pool, extended my garden beds, built a deck and put down beautiful flagstone. They are organized and work quickly and efficiently. Few organizations are as well run as Poolcraft. They are top notch!

Approximate cost of services:
$115,000.00
Was this review helpful?
Company Response

Hi Lee

Thank you so much for the kind words and the opportunity to take photos of your pool. It looks incredible. Wishing you years of enjoyment. All the best
Rick

Private User
Private User
Private User reviews Newmarket, ON
10/10

Pool Build and Maintenance

Great people, great company !!

If you are looking for anything related to a new or existing pool (build / maintenance) PoolCraft should be your first call.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you so much for the business and continued support

Pool Craft team

Sandra  in Richmond Hill
Sandra in Richmond Hill
0 reviews Richmond Hill, ON
10/10

New Oasis

Poolcraft snd Stonecraft did a phenomenal job in creating an amazing oasis in our back yard. Everyone at both Poolcraft and Stonecraft were amazing to deal with. Amazing ideas that helped us to turn our vision into a reality and then some. Everything was thought of...from the lighting to the irrigation creating a maintenance free back yard. We could not be happier with the final product and envision many great memories made with family and friends. Thank you, thank you, thank you!

Approximate cost of services:
$200,000.00
Was this review helpful?
Company Response

Hi Sandra!!
It was such a pleasure to work with you as well. What a year to have a pool!! Can't wait to get some photos of your new space. Pool Craft / Stone Craft team

Private User
Private User
0 reviews Newmarket, ON
10/10

Pool liner replacement

Poolcraft did a fantastic job replacing our liner. They know what they are doing and have a great crew!

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Hey Todd!!

Thank you very much for the business.

I hope you are enjoying the pool during this heat wave

Geoff

Private User
Private User
Private User reviews Aurora, ON
10/10

Pool

Excellent job transforming our small backyard into a summer oasis. Easy to work with, delays were minor and understandable. No surprise costs and we stayed on budget. Thanks Poolcraft!

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Thanks guys.
You guys were great to work with.
Can't wait to take some photos of your place.
Talk soon
Rick

christopher.holman
christopher.holman
2 reviews Newmarket, ON
10/10

Pool opening and closings

Great company they are excellent to deal with, on time and on schedule. They document their work and are very efficient.
They not only deliver what they say they will and in my opinion they go above and beyond.

Approximate cost of services:
$622.00
Was this review helpful?
Company Response

Hi Christopher
Thank you very much for your business and sharing your experience with us. Looking forward to providing you with great service for years to come
Geoff and the Pool Craft team

Blair
Blair
5 reviews Toronto, ON
10/10

Pool Closing

Awesome team. Phil and Scott are professional, polite, knowledgeable and hard working. In a world where people barely show up and when they do, they come late and deliver a poor service, these guys stand out.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Blair
Thank you for taking the time to share your experience with our service department. See you next spring
The Pool Craft service department

blacker1332
blacker1332
0 reviews Bradford West Gwillimbury, ON
10/10

Pool

Poolcraft did a great job installing our pool. I felt like the only negative was some minor miscommunication issues that were easily resolved.

Approximate cost of services:
$50,000.00
Was this review helpful?
Company Response

Thank you very much for sharing your experience with us. It was a pleasure to work with you. Wishing you years of enjoyment with your new pool!
Rick, Chris and The Pool Craft Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.