Shoddy company, poor communication, poor customer service
Pioneer Family Pools built a custom pool for us last August (2020). The pool looks lovely, but after the pool was finished, we were utterly abandoned. T
This year, in July - less than one year after our pool was installed, our heater started leaking. I tried emailing and calling Pioneer Pools, but NOBODY emailed or returned my phone calls. So I turned to other professionals. Turns out when Pioneer opened our pool, they did not teach us or provide us any chemicals to deal with alkalinity. This year when they opened our pool, NO ALKINITY booster was used. When proper professionals came to review our pool, they said we had ZERO alkalinity. They had literally never seen this before. This chemical issue burned a hole in our heat exchanger. We had to buy an entirely new heater and have it installed, at a cost of $5000. LESS THAN A YEAR AFTER OUR POOL OPENED. Meanwhile, Pioneer still hasn't emailed or returned my calls.
Every professional we have had to fix our issues are telling us that Pioneer is sub-par, and does shoddy work.
I truly had no idea when we hired them. I thought they were reputable. They are not.
- Approximate cost of services:
- $90,000.00