We had already had a good experience with Pinewood's repair service when our old furnace stopped working just two days after signing up with Pinewood for their heating protection plan. They sent someone within an hour and it was fixed within 15 minutes. When we decided to replace the old furnace with a new high-efficiency one, we got quotes from them as well as a competitor. Joe from sales recognized that we had some difficult duct work that would need to be replaced and his obvious expertise made us feel confident Pinewood was right for the job even though they were just a bit more expensive. The furnace was in 10 days after we met with him and is working great. Great experience.
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