The seal in the top pane of glass in our living room window was damaged and the glass was fogged up and looked terrible. We thought we would have to replace the whole window. I called Pilkey Glass here in Markham and the owner John said they could replace the damaged pane of glass and gave me a quote for the dimensions I provided but scheduled Pete to come out and measure. With measurements verified, John confirmed the amount over the phone and order was placed and I was told we would hear back when ready to install 5 - 10 days. Happy to report week later Pete installed the window and we are very happy with the results. He even did a final cleaning of the glass inside and out.