I waited 3 months from the time of our “low slope, mop-on seamless” roof replacement to do this review after many heavy rainfalls and winds since the reroofing was completed in the Spring. I also inspected our roof today and it looks great. Here are several comments about the Penfolds workmanship: quick and thorough replies to requests and questions; clear and patient explanations about options for products and services; unpressured suggestions about alternative methods and scheduling; thorough review of contract terms (the most professional response among 3 bids obtained); immediate attention to deal with a leak prior to the start of re-roofing; clear outlining of steps at the outset and throughout the whole procedure; friendly attitudes of all workers during the entire length of the project; regard for protecting property and good daily cleanup; diligent workers, no slacking, no excess noise; neighbours observed and remarked twice about the apparently good job underway and then completed; obvious pride in doing a good job, which was completed in a timely manner and at estimated cost; no surprises except it being a stark contrast to the poor customer service provided by another roofing company in the mid-1990’s. Once underway with us, we recommended Penfolds for re-roofing our children’s house nearby and Penfolds was retained by them also.
Thank you to Shaun; Dave; Frank & Roofing Crew; Danny the flashing crew; and Dave and team for the downpipes part… to all of you for your excellent customer service. In 45 years of owning our house, we judge Penfolds to be tops in customer service compared with other contractors we’ve retained for various jobs.
Farrell Hannah,
Coquitlam.
- Approximate cost of services:
- $13,500.00
- Company Response
Good morning Farrell. Thank you very much for posting these kind words. At Penfolds Roofing we strive to exceed our customers expectations and I am pleased that we did for you. I will pass your comments onto the entire team. Regards Ken Mayhew, President