Replace cedar roof with Ziplok metal roofing
Penfolds Roofing Inc. installed a new Ziplok metal roof on our home. The result of this Penfolds roof: Unsatisfactory installation and service (leaks, rust, improper use of flashing and caulking);
Misleading advertising; and Unfulfilled written contract (did not design specifically for our home – resulting in $28000 in damages to home).
Penfolds and I negotiated via the Better Business Bureau to settle this claim but they did not follow up as they said they would. Penfolds continues to deceive customers. I have lost my trust in their sincerity, honesty, and integrity. I would never ever use them to do any work on my home again - not even for free!
I can prove/document everything I claim – and I have many other facts I can/will share with Penfolds potential customers. Why not let Penfolds customers decide who to believe? I give permission for Penfolds Roofing Inc. to release my contact information - and I will glady discribe how they treat their customers when their workmanship turns into nighmares.
This company does not remember some important facts of this roof replacement:
1) Our new roof leaked and damaged interior walls of our home during the first rainfall. Penfolds said everything was perfect.
2)This roofing system was designed specifically our home by Penfolds and this design caused major damage to our home.
3) Penfolds quoted $4935 to install snow stops and vent savers, and then after months of negotiation they said they would supply them for our home at no cost to the customer. A normal person might think Penfolds would do what they said. But then, within their written “release”, they limited the cost of snow stops to $250. I followed up on my part of our agreement but they did not.
3) After many months of negotiations and broken promises, Penfolds said they would participate in a binding meeting. Months later, as this meeting was to start, Penfolds said they would not take part. The BBB did not refuse to hear my complaints (as Penfolds stated), the BBB encouraged me. I believe Penfolds should not be allowed to be a BBB member.
4) Penfolds says they would like to come to a reasonable resolution. I too would like this, but it seems unlikely considering Penfolds do not do what they say they will do.
- Approximate cost of services:
- $17,000.00
- Company Response
We replaced this roof 2001 and everything was perfect. There was an abnormal accumulation of snow in 2009 that resulted in some fascia boards falling off which is unrelated to the roofing we did. You then wanted us to supply snow stops which we agreed to as a gesture of good faith. When we sent you a Release for your signature you did sign but you returned this with an Addendum that included another full list of demands that we could not agree to. You then went to the BBB at which time your demands had grown from $250 to about $20,000 which is why the BBB refused to hear your complaint. As a company we did everything humanly possible to satisfy you but we were not successful. We will be more than happy to meet you again to see if we are able to come to a reasonable resolution to your demands which are not even related to the roofing project we did some 10 years ago.