Pella Window & Door Stores

Windows & Doors Installation & Service
Mississauga ON L5T 1L8
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Molly
Molly
3 reviews East York, ON
0/10

Front door lock

Pella review

We had a terrible experience with Pella and their customer service.

Our front door lock from pella broke, which was concerning with young kids and a dog. After contacting pella via email and phone calls, my husband elected to pay and pick up a replacement piece from the Mississauga location they recommended after seeing the images of the broken lock.

My husband drove 1.5 hrs in total to pick up the piece only to realize it was the incorrect piece. Pella wasnt able to find us the correct piece and offered to refund us for the incorrect piece.

Thats where our issue arose after many MONTHS of calling and emailing Pella, we got the same story, your refund is on the way. Well, we never saw our money again and after dozens of calls and emails we never got our refund of over $100!!! Not to mention the time wasted continually contacting them week after week.

Beautiful products but terrible customer service; not worth it! They eventually ignored our calls and emails. So disappointing. We spent more money to replace the entire lock and are still missing our refund.

Approximate cost of services:
$150.00
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