I found Invision here on HomeStars after a very bad experience with another company. What a difference. When I visited Invision they were careful not to jump to conclusions about what would be best. Roy made a careful on-site inspection and devised an engineered hardwood replacement plan that addressed my concerns directly. There was a formal contract with guarantees. Roy made a point of on-site supervision throughout. I ended up with beautiful natural maple hardwood floors, totally free of the noise problems that plagued the earlier installation. All wonderful 10-stars stuff. HOWEVER what really set Invision apart was the responsible handling of an accident during installation. During the removal of the existing flooring a large floor-to-ceiling mirror panel was cracked. Invision immediately offered that it would be fixed. No hesitation, even though it would obviously be costly. And it was fixed, perfectly, with Roy along again to ensure that all went well. "It was just the right thing to do." I wish I had found these guys first.
- Company Response
Hi Bruce, fantastic review!
So glad and humbled that you've put so much effort into helping us pursue more business. Recognizing the value of dealing with good people sharing honest intentions makes a difference. We do what we can when we can to create an environment to make you comfortable. We like it to go both ways and the respect of the customer towards our business is a critical part of our relationship. Enjoy your floor and think of us each time you come home. You can now let that bad experience go and focus on the future. It will bring you more happiness.
Next for us together is entertaining your referrals.
Dov, Roy and the Invision team.