I visited The Hardwood Flooring Store listed on a manufacturer's website, looking for information for the future. I was surprised to discover that hardwood could be installed without me totally vacating my condo, and quickly selected an engineered hardwood sample and made a deposit. I was given a special price for an in-stock lot. The installation seemed to go OK, but the floors creaked with every step. I asked about this before the installers finished, but they brushed aside my concern saying more humidity would solve the problem. But more humidity didn't. The Hardwood Flooring Store's only suggestion then was to put talcum powder on the joints. When that didn't work they told me that the flooring I purchased was a "clearance item" with no guarantee. I had no contract. Their supplier didn't reply to a request for suggestions. Six months later I found a reputable company and had it all torn out and replaced. A $14,000 lesson on checking reputations first.

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I found Invision here on HomeStars after a very bad experience with another company. What a difference. When I visited Invision they were careful not to jump to conclusions about what would be best. Roy made a careful on-site inspection and devised an engineered hardwood replacement plan that addressed my concerns directly. There was a formal contract with guarantees. Roy made a point of on-site supervision throughout. I ended up with beautiful natural maple hardwood floors, totally free of the noise problems that plagued the earlier installation. All wonderful 10-stars stuff. HOWEVER what really set Invision apart was the responsible handling of an accident during installation. During the removal of the existing flooring a large floor-to-ceiling mirror panel was cracked. Invision immediately offered that it would be fixed. No hesitation, even though it would obviously be costly. And it was fixed, perfectly, with Roy along again to ensure that all went well. "It was just the right thing to do." I wish I had found these guys first.

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Company Response

Hi Bruce, fantastic review!
So glad and humbled that you've put so much effort into helping us pursue more business. Recognizing the value of dealing with good people sharing honest intentions makes a difference. We do what we can when we can to create an environment to make you comfortable. We like it to go both ways and the respect of the customer towards our business is a critical part of our relationship. Enjoy your floor and think of us each time you come home. You can now let that bad experience go and focus on the future. It will bring you more happiness.
Next for us together is entertaining your referrals.
Talk soon...
Dov, Roy and the Invision team.