I have dealt with this company for over 20 years and have not been happy for the last 2. I wanted to cancel last year but my husband didn't know and prepaid in Nov. They never bother to come when I call and request a personal consult re a problem with the lawn. They have the person who sprays the lawn come during the weekday when they know you're not home and leave a note suggesting you buy more services to solve the problem. Now I know why my neighbours switched.