Northstar Total Home Services Inc.

We met Robert Weatherall in 2008 at the CNE's Home show and initially he was very responsive - came to our house within days to provide a quote for a ductless A/C. We were willing to buy a more expensive unit but Robert convinced us the Yonan model was good enough. He said it was so reliable they never made any money on servicing it! Within a month of installation it started leaking and making a lot of noise. We called Robert at least 4 times, leaving messages with no response. We gave up for the summer, and tried again this year with no response. We finally called another contractor in to help us because the noise from the unit became unbearable. He basically laughed at us saying we "got screwed". The motor needs to be replaced and hardly anyone sells this unit or it's parts because it's known to breakdown after a year. The A/C finally died this morning....just as August starts. Thanks Northstar.

however he left the job half done. The sub-contractors who were hired to install the furnace installed the furnace only partially did so. They failed the install the air conditioning unit. Now after several phone calls to have this porblem rectified, no response!. Robert seemed pretty keen to make the sale, but not so keen to fulfill all his responsibilities of his installation contract. I have now been forced to contact the Ministry of Consumer Affairs and the Better Business Bureau.

I'm glad I found this website so I can warn others about this company.
We had a Bora ductless ac unit installed and it had problems from day one, leaking water into our home, rattling and excessive fan noise, and vibrating on the wall. We later learned it was installed incorrectly. After over 20 calls over several weeks (virtually all were not returned) we resorted to getting the manufacturer involved. The VP from Bora couldn't even have get a call back from Northstar and had to have another installer correct the installation problems.

We phoned Robert and left a message for him to provide us with a quote. He quickly came to our house and gave us an estimate in writing. This estimate was within our budget and seemed like a reasonable price. We went with Northstar because we assumed he was experienced in older homes (our is 80 years + old). The crew showed up within a reasonable timeframe. We were never given any written material from Northstar, no warranty materials and continually called to have them sent to us. We were promised that they were "in the mail" many times over. To date (one year later), we still do not have anything in our possession. There was also a very integral piece of equipment missing to our attic unit. It was the drip tray for condensation. We called and told Robert that this was missing. He said he would have it installed. We still do not have a drip tray and have used a Rubbermaid container. In the meantime we experienced a ceiling caving in completely in our bedroom due to water buildup in attic in the insulation. Plaster was all over our bedroom. Robert arranged for someone to come and completely replace our ceiling, but to this day, the gentelman has not been able to reach Robert for payment!...Robert ensured us that he would take care of this...We have left messages as recently as a month ago to let Robert know that we are very unhappy with this whole process. We would not recommend using Northstar to anyone - very, very poor customer service and no follow up.

The service from Robert and Northstar was exemplary. We were unsure as to where to go for our new furnace and Robert made a daunting situation a pleasurable one from start to finish. He gave us clear advice on our options and provided us with reliable contacts for related issues (ductwork). Everything was as promised: on time, within budget, excellent staff. The aftercare has been excellent, too. Thank you for the invaluable assistance with the renovations !

There sales rep Robert was a great help. We had several prices and were confussed, by all the different sales reps. After talking to Robert and going to see 2 referals we knew this is who we wanted to do the work. The ductless air is wonderful and the workmen showed great respect for our home. I would have no trouble to recomend northstar.