Good from Far. Far from good.
What started off as good, soured in a matter of 24 hours. Crew was rude and disrespectful. Left their lunch remains on the lawn, poured varnish remains all over the driveway and to top it off installed the banister and pickets incorrectly where the pickets had 2inch gaps between stair and banister. Painter complained more about how he was losing money than actually focusing on doing a good job. Left paint all over the stairs. "Fixing" the defficiencies meant adding caulking so we wouldn't see the gaps,which shrunk in a day. Tried to resolve constant difficiencies and unfortunately Scott and Gabor were non receptive and defensive. Was told what should have been a 2 day job was a 3 week job. VERY VERY unsatisfied.
- Approximate cost of services:
- $3,300.00
- Company Response
Dear Dianne,
Gabor and I are sorry you feel this way. Gabor and I apologize for the way you feel the workers treated you during the project and we will speak to them and bring up these concerns.
However, Gabor and I have been very responsive to your requests and Gabor himself has come over many times to do touch-ups. Most recently on Tuesday he came over to your house to settle everything up with you and you provided the final balance and everything was left on good terms.
If you feel that we did not treat you with respect then I don't know what to say but to apologize if we made you feel that way. Expressing them on a public form like this without talking to us about it directly leads me to believe you just want to vent. That is your decision and we respect that.
To anyone else reading this we can prove to you the work done was satisfactory and the client did confirm the work completed. If you want to see pics and references of this and other work Gabor did just look at our portfolio or contact us and we will be glad to provide them to you. Our expectations are to make every client happy and do the best job but we can't control other peoples emotions. Do we deserve a ten on this job probably not and that is ok we can't be perfect all the time but to give us a zero leads me to believe any other reputable contractor would have the same result at the end of this job. Please free to ask more details about this project and we would be more then happy to share the details with you.
Regards,
Scott
P.S. We added Pics of the stair case to our portfolio section. See the one labelled "Burnie Stair Case". We would be happy to hear about what you think. :)