Courtenay
These things are cheaply made, poor quality and the company refuses to back up their product.
I unfortunately bought a Napoleon gas fireplace and have had ongoing problems since the day it was installed. The flame height does not change when the "change flame height" button is pushed, the remotes are cheap garbage, the blower fan is so loud I have to crank the volume in my tv, and in the event of a power outage, the unit automatically turns off.
If I could rip this price of junk out of my wall I would
- Approximate cost of services:
- $4,500.00
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