I had contacted Mr Rooter Surrey BC to unclog a Sewer clog that was clogged in the main Sewage drain line. Both toilets and showers were clogged.
The plumber that came out to the home was kind and courteous and was very respectful but unfortunately the plumber appeared to not have the experience in handling clogged drain lines. The plumber did not have the tools to access the sewage drain line outside the home. The plumber had to access the Sewage drain line from one of the other appliances in the home which added to the total cost of unclogging the drain. Even though the cost was a little excessive compared to other plumbing companies (a little over $1000) to do the same type of job the plumber did unclog the Sewage drain line, the plumber also took pictures with a tiny camera that goes down the drain line. The pictures the plumber showed and what the plumber explained was that it was a cast iron pipe and there was a severed pipe which means part of the pipe was disconnected from line which Sewage can get caught in that area and clog up again and the plumber also mentioned that tree roots have penetrated the drain line. The plumber said that it can clog up again within 2 months or 2 years. The plumber strongly recommended the section of the pipe to be changed. The verbal
estimate quoted to change the pipe would be between $5000-7000 dollars. The finale cost came to aprox $9000.
Unfortunately the pipe that was dug up and removed was not cast iron but ABS plastic pipe and there was no damage whatsoever to the pipe at all, no severed pipe, no tree roots penetrated the pipe. The problem of the damaged piping system still exsists and the plumber made a $9000 dollar mistake by having the wrong line replaced.
A word of advice to other people, if you experience the main Sewage drain line clogged in your home, first contact the City or Municipality of where you live, they may be able to unclog it at no cost or at a lower price if the clog is on the City line. The second advice check the BBB of BC or the Better Business Bureau in the area where you live to check how many complaints a company may have or if they are a member. Thirdly get more than one quote, never just go for the first quote when it comes to major jobs like this. Forth try to find a company by word of mouth or referal. My experience is that some of the larger franchise companies are a little more pricey because of a large overhead compared to a family owed or smaller business.
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