Private User reviews Scarborough, ON Joined 2020/12/15

0/10

Unreasonable charge and job done without authorization

Scarborough

12/15/2020

I called Mr. Rooter Plumbing and ask if I can get a quote and got informed its free to get an estimate. On that day I was called by my tenant that the bill is $750. I was shocked and then called the company ask why just replace the mixing valve it will cost such huge amount of money. I asked what labour rate they have and what is the cost for the valve. Company manager advised I will get a call back but then I received this invoice and tenant told me the job is done already. I called the company again and was told they will give me a discount makes the price to $542. I said but this job is done without my authorization. I called the agency confirmed he did not authorized the job too. Since my tenant already paid them. I called them ask if we can lower the price to $300. They said no. $300 was according to one of the plumber that work for my friend's house. Usually the labour rate is $60-$65/hr, and the valve as per the pictures cost $110 - $230. I dont think the price is reasonable and they just tell me that's just the price for everyone that replace the valve. And they always use the same valve.

Job Price

Approximate cost of services:: $542.00

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Company Response

Hello,

Thank you for taking the time to provide us a review. We have discussed this issue with the manager you spoke to, and as we had expressed to you previously, the work was authorized by the company that is managing your property, and tenant. As was also pointed out that we did provide you a partial refund of $150. Unfortunately, we are not the plumber that works for your friend's house, and our jobs are not based on an hourly rate but fixed pricing so you will know the complete cost in advance of any work being completed. Mr. Rooter Plumbing Toronto prides itself on our workmanship, and we always provide a no-pressure quote for the work ahead of time.

We made every effort to resolve this issue with you, unfortunately, we were unable to provide you with over $400 off of the work that you had wanted.

Thank you for choosing Mr. Rooter Plumbing and have a great day!

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1881 reviews)

Private User reviews Newmarket, ON Joined 2021/03/06

10/10

Plumbing on short notice

Plumbing review in Newmarket

03/06/2021

We had a leaky toilet valve and a poorly heated shower issue. It was 5 pm on a Friday when we called Mr Rooter. Within an hour, Wasqas arrived and professionally handled the problem. He was very knowledgeable and handled all the issues and answered all of our questions. Would not hesitate to recommend. We called other services prior and the earliest they could arrive was 1 week’s time. Glad we used Mr Rooter.

Approximate cost of services:: $350.00

Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician Waqas. We always appreciate hearing from our customers and that Waqas was knowledgeable, professional, and answered all of your questions.

Private User reviews Toronto, ON Joined 2021/03/04

Solved major plumbing problems under the house

Plumbing review in Toronto

03/04/2021

During spring melt our basement got drenched with a mix of sewage and ground water seeping from under the floor.
A very knowledgeable employee from Mr Rooter arrived within 1 hour after the call.
He explained our options and the plumbing issues causing the situation.
Work started the next day and involved
- excavation inside and outside the house up to 10 feet deep
- working in a very constrained "crawl space"
- changing multiple underground pipe joints
- installing new access points to the underground pipes

Everything was complete within 2 days, all excavated sections paved over, with absolutely no mess left.
Very happy with the work done.

Approximate cost of services:: $10,000.00

We greatly appreciate your taking the time to provide a review for Mr. Rooter Plumbing. Hearing that our technician was prompt, explained your options, that the work to repair your underground pipe joints, and the area was cleaned up with no mess.

Steve Hall in Brampton

3 reviews Brampton, ON Joined 2016/04/11

Replace hot water mixer

Water Filtration & Purification review in Brampton

02/17/2021

Called Mr. Rooter got an appointment same day.
A service technician called an hour before arrival.
David, the tech, was very professional and followed safety protocols always.
He completed an estimate, fixed the problem, showed what work was done.
Friendly, easy going and very professional.
Will use again for sure.

Approximate cost of services:: $500.00

Hi Steve,

Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician David. We appreciate you letting us know that you David was very professional, followed safety protocols, fixed your hot water mixer, and did so in a friendly and easy-going manner.

Thank you for choosing Mr. Rooter Plumbing and have a great day.

josef in Etobicoke

2 reviews Toronto, ON Joined 2019/01/25

replaced and repaired laundry room faucet

01/26/2021

We are so pleased with Neil Rouzes service. job well done.left area clean,wore his face mask.We will always want to see Neil for any plumbing repairs in the future.thanks Neil and Mr.Rooter for your service.

Approximate cost of services:: $731.00

Hello Josef,

Thank you for taking the time to review Mr. Rooter Plumbing. It is always great to get feedback on our technicians and the work we do. It is great to hear that the laundry room faucet you were experiencing issues with was addressed properly, the technician wore his face mask and left the area clean.

Private User reviews Brampton, ON Joined 2021/01/20

Great, fast service

Moving & Storage review in Brampton

01/20/2021

I had a leaking ceiling in my basement, and was not sure what to do. I called Mr. Rooter as i have heard good things about them in the past, and they came almost immediately. My technician Ziggy was very knowledgeable and his customer service was great. He made me feel confident in knowing he could do the job, and I wouldn't have to worry about the issue again later. He kept me informed while working, and double checked everything before he left. If you live in Brampton, i definitely recommend this company and their technicians.

Approximate cost of services:: $300.00

Thank you for taking the time to provide a review for Mr. Rooter Plumbing Brampton and our technician Ziggy. We are glad to hear that Ziggy was able to keep you informed, double-checked everything, and made you feel confident in knowing he was very capable.

Private User reviews Whitby, ON Joined 2021/01/18

Very expensive and untransparent

Whitby

01/18/2021

Too expensive and not transparent... $750 for clearing kitchen sink clog with machine.
When I called their number for a quote, I was told that the quote is not available, technician needs to be on-site for assessment (wether proceed with repair or not, there will be $100 fee, I understand,this applies to a lot of companies).
Tech came in, with two prepared quote, first one $1400+ and second $750. So I would assume quote should be available for kitchen sink clog?
The only good part is at least technician is professional and knows what he is doing. But definitely will not have a second deal

Approximate cost of services:: $750.00

1 of 1 people found this review helpful.

Hello User,

Thank you for taking the time to provide us a review for Mr. Rooter Plumbing. We would like the opportunity to look into this matter because it does not represent our procedure or the way we treat our customers. If you could please reach out to us at info@mrrootergta.ca we would appreciate it. I would like to state that we do offer no-charge quotes Monday - Friday between 9 am and 5 pm. The $102 fee would be the call-out fee if a technician were to come out after hours or on weekends.

SAM in Stittsville

1 review Ottawa, ON Joined 2020/12/27

Not Professional service/ambiguous answers

Ottawa

12/27/2020

I had 2 toilettes clogged almost in same time... I called this company. They came, inspected for 2 min, and they said that fees would be (308 cad)... They confirmed that everything would be OK as it was a simple job (It took them 5 min ONLY for both toilettes to unclog them). They did the job and I paid the $308 and after 10 days after, I had the same problem again. I called them, they sent the team, they said that I had to pay again, although customer service confirmed that I did not need to pay for same service!!!

Approximate cost of services:: $308.00

Hello Sam,

Thank you for taking the time to review Mr. Rooter Plumbing. Unfortunately, there is not enough information here for us to determine which job you are referring to and to see investigate the situation. If you could reach out to us so we can look into this issue more it would be very appreciated.

Mr. Rooter Plumbing

Private User reviews Toronto, ON Joined 2020/12/08

Excellent client service

Toronto

12/08/2020

Omid and his team were super responsive, very insightful and diligent in their work. Omid is a pleasure to work with. I will definitely recommend him and Mr. Rooter to others.

Approximate cost of services:: $4,000.00

Thank you for taking the time to provide this review for Mr. Rooter Plumbing and our technician Omid. It is great to receive feedback regarding the work completed at your property and that Omid and his team were super responsive and very insightful.

Jenn

0 reviews Brantford, ON Joined 2020/09/10

Shower Cartridge Replacement

Plumbing review in Brantford

09/10/2020

In case the people at Mr Rooter were not aware, moen shower cartridges are covered by warranty. I used good old YouTube to figure this out and replaced it myself for $0. This was after Mr Rooter sent someone to my home telling me that he needed to cut my wall open and charge me $1500 to fix my shower cartridge. He claimed there was no other way. That was obviously a untrue. You guys should be ashamed of yourselves trying to rip people off during a pandemic when everyone is already struggling financially. Gross, just disgustingly gross behaviour. I really would like my money back for him coming there and doing nothing helpful at all.

Approximate cost of services:: $1,500.00

Hello Jenn,

Thank you for taking the time to speak with our Manager in regards to this issue. We hope that after speaking to him any outstanding issue has been addressed.

Have a great day and thank you for choosing,
Mr. Rooter Plumbing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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