Lindsay from Invoice #169716099
We had a dinner party of 28 people on Wednesday night. After our guests left, we noticed around 9:45pm that both bathrooms on the ground floor were completely overflowing with toilet bowl dirty water onto the floors and into our basement storage and electrical panel room. It was a massive emergency.
I was able to get in touch with Mr. Rooter as the website said they offer 24/7 services. They had send our technician Rick Phillips over in under a hour. Exactly as promised.
Rick was so beyond professional, calm and logical. He made my life easy and took control of calling back up help from Restoration water damage experts who had to help with removing the water from the toilet bowls so we can see in the pipes. We were thinking that one of the children at my dinner party must have flushed something major into the toilet as it was so bad. Rick was over till 3am working like a dog trying to use a 50' snake to see what was stuck in the toilets. He was exhausted, sweating and almost fainted from the physical hard work, BUT HE NEVER EVER COMPLAINED. NOT EVEN ONCE. It did not matter that it was the middle of the night. He was professional and followed through with everything he said he would. We could not find the problem that evening with the 50' snake so he left at 3am promising to come back first thing in the morning with different tools and some back-up support. He worked all day from 9:30am-4:30pm trying to find what was stuck in my drain. Refused to give up. Later that afternoon, Rick found on his drain camera what appeared to be a teddy bear that may have been flushed down the toilet. He got it all fixed up and put the toilet and house back the way it should be. He offered me great advise on cleaning up the mess because we have small kids and he was concerned about it being disinfected properly.
Rick is just the most caring and sincere guy. He truly worked so hard on this job and came back then next day on less then 3 hours of sleep. His knowledgeability in his trade is what made me trust him. I would suggest Rick and Mr. Rooter 100%.
- Approximate cost of services:
- $2,147.00
- Company Response
Hello Lindsay and thank you for posting this fabulous review for Mr Rooter and our technician Rick. We are so pleased to hear about this "above and beyond" service that you received! We are always looking to the system for correction and proposing all possible solutions if something is not working and are glad to hear that Rick was so persistent and eventually found the "culprit teddy bear"! We operate with full intent to treat others as we would like to be treated and are continuously striving to maximize our customer loyalty with this type of customer focus! We appreciate your wonderful comments, and recommending us to others! We thank you for choosing Mr Rooter and have a great day!