Kitchen Sink Strainer Basket Replacement
I am unable to give the company any stars. I have had them in to replace a kitchen sink drain basket because the sink strainer was missing and I was unable to get a replacement strainer to fit. Just after the warranty period, the sink drain basket started to leak. I had to pay another approx $ 300.00 to replace the sink strainer basket again. Guess what, the same sink drain basket is now leaking again! Surprise....the warranty period has just expired! I would NOT recommend this company based on my experience.
- Approximate cost of services:
- $300.00
- Company Response
Hello Disappointed in Newmarket
We would greatly appreciate an opportunity to speak with you to discuss your review and be provided with the information needed to look up your file in our database.
Most of our plumbing repairs are given a 1 year warranty that we will honour with no questions asked. In our experience although rare, a leak or any type of warranty related issue usually happens relatively soon after the work was completed. We feel that by offering a full 1 year warranty we are providing a warranty for a time period that is long enough to cover any issues that may arise after the work was completed.
Your review stated that twice you have experienced a leak after the 1 year warranty had passed which is rare and very unfortunate.
We would like to help you in any way possible. If you are willing to contact us, we can review what work was done and look at when any warranty related issues may have occurred.
We hope to hear from you,