Our main drain had a clog, my husband went to the basement just to find that nasty sewage was backing out of the drain. We called Mr. Rooter who came in a timely manner to fix the problem. When the rep. came to our house he told us that it would cost money to snake the drain and it may or may not work. Well, he snaked the drain and it didn't work! We were then out $250 for him to to tell us that we had to call the city of Toronto because the clog was on the city's property. The city came and fixed it free of charge. What a great city!!
- Approximate cost of services:
- $250.00
- Company Response
Thanks Valerie for your review. You did forget to mention that our technician ran a camera from inside of your home all the way to the city sewer. The camera showed that even the city main was absolutely full of water and there was nothing that we could do except call the city in to look after the the problem on their side. Sorry that we could not fix the problem right there and then but at least we were able to identify what it was. We also agree that the front line workers for the City of Toronto are great!!