Our kitchen sink was backed up so we called a few plumbers in Markham to help us with our backed up kitchen sink. We selected Mr. Rooter Plumbing because they informed us that the plumbing technician would come over to look at the problem, provide us with a quote to fix the problem and if we were not interested or not happy with the quote there was no charge for the initial visit and diagnosis. We were also informed that a plumbing technician would come over to our house between 2 and 5 pm in the afternoon.
We received a call around 1 pm from Mr. Rooter Plumbing saying he would be over by 2 pm and promptly at 2:00 pm Robert Cassels from Mr. Rooter Plumbing in Newmarket showed up and knocked on our door. Robert looked at our sink, went through some of his tests to diagnose the problem and gave us a quote.
We reviewed the quote with Robert. The price quoted was very reasonable and we asked Robert to go ahead with the work. This was our first experience with Mr. Rooter and I must say that Robert Cassels did an outstanding job. He did an excellent job explaining the various steps he took to fix the problem, and recommending things we should do so that we don’t run into the problem again.
While Robert was fixing the backed up kitchen sink, we asked him if he could give us a quote to fix the shower faucet in our upstairs bathroom. We liked the quote to fix the shower faucet which Robert fixed quickly and efficiently leaving us with a new fully functional shower faucet.
Just when we thought Robert was done, he asked us if we would like a no charge plumbing checkup of the rest of our bathrooms and sinks. Again, Robert did an excellent job with the plumbing checkup giving us a list of potential issues and recommendations to fix the issues.
All in all, our experience with Robert Cassels from Mr. Rooter was excellent and we would definitely recommend Mr. Rooter Plumbing.
- Approximate cost of services:
- $600.00
- Company Response
Hello Merv and Chris thank you for taking the time to share your positive experience with our technician Robert Cassels and Mr Rooter. Mr. Rooter Plumbing is available on your schedule, so don't hesitate to call any time of the day or night. We understand plumbing issues aren't courteous enough to happen between convenient business hours, but Mr. Rooter Plumbing is. We're the courteous plumber when you need us most, and we never charge overtime. Thank you Merv and Chris for taking the time to leave a review! Please give us a call when you have any future plumbing needs.