Two years ago, Mr. Rooter installed a new hook-up for me outside my home and left the driveway at gravel graded level. The supervisor, Bob, told me that this was the only service he could provide. Last year, I was fed up with 2 large areas of loose gravel on my driveway so my neighbors installed some concrete areas on my paved driveway. This year, the Gas company has asked to move my gas meter from inside my home to outside. A city inspector needed to check my sewer lines to let the Gas Company know that their choice location would be acceptable. The Sewer Inspector told me that I only had one clean out valve rather than the 2 that are required. I called Mr. Rooter after that and Manager, Fred Colley came to my home for his own inspection. Within a matter of days, Mannus came to my home and started to dig around to look for the other clean out pipe. Both Fred and Mannus where very professional, prompt and helpful. Mannus worked for hours in the rain to find that the other clean out pipe had been left well under the gravel grade by the former crew. The next day, Mannus and Neil extended the pipe AND replaced the concrete they had dug up. I am a very satisfied customer and will definitely recommend all of these workers to my friends, family and neighbors.
Thank you Mr. Fred Colley and Mr. Rooter
- Approximate cost of services:
- $3,500.00
- Company Response
You're very welcome Deb. We want our customers to understand the professionalism extends to every level of our organization. We understand that when you chose Mr. Rooter Plumbing, you choose us because of our reptuation and we will go the distance to rectify the situation and ensure that you are left satisified. We're pleased that we have resolved your problem and that your review serves as such a great example of how we do business. Thanks again Deb!