Our condo complex of 115 units had one of its 3 water mains burst in the middle of the night, leaving around 40 units without water. When it was discovered in the morning, I immediately contacted Mr. Rooter for help. I spoke with Pam on the phone a couple of times who was incredibly helpful and pleasant. She made it clear that emergency help was on the way. Within 25 minutes, a Mr. Rooter plumber was on site and he began diagnosing the situation. Not long later, a supervisor arrived and took charge of the situation, providing detailed explanations for me and calling in all the relevant contractors to take care of this major job right away. 4 people with heavy equipment worked 16 hours, well into the wee hours of the night without rest to restore water to our condo residents as quickly as possible. All the contractors that they brought on board for the project were professional, polite, clear, and reasonably priced. Once everything was repaired, Mr. Rooter offered us flexible payment options and helped us prepare the relevant documents for our insurance claim for the water damage to nearby properties. We greatly appreciate the quick turn around and professionalism of the whole team. I've hired Mr. Rooter in the past for small household jobs. I was very pleased to see that they are just as excellent at handling major jobs as well. It's rare to find this high level of professionalism in the trades.
- Approximate cost of services:
- $22,000.00
- Company Response
Hello Mekki MacAulay and thank you for sharing your positive review with Mr Rooter and Pam. We are proud to hear these kind words and know that our effort to maximize customer loyalty is going well! We try to appreciate and understand the customer's needs in every situation - small household jobs as well as major jobs as well! We look forward to assisting with your plumbing and drain needs in the future! Thank you for choosing Mr Rooter and have a great day!