In an attempt to clear a blocked pipe with a snake, we punched a hole in the u-bend -- and found that the bend was corroded. The customer service on the phone was brilliant; Rick came within an hour or so (even though it wasn't quite an emergency; more a great inconvenience!). Rick was great: he replaced the pipe on the spot, in spite of an awkward, custom-built cabinet; he even fixed the plug-hole lever that had been a slight annoyance for months! Throughout, he gave tips on preventive maintenance; then he double checked his own work. We felt that he gave full attention to the job, and had a good manner.
- Approximate cost of services:
- $286.00
- Company Response
Hello Megan and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We always put our best effort forward to exceed customer expectations by keeping them informed step by step throughout the process. Thank you for choosing Mr Rooter and have a great day!