Toilet Installation & Basement Leak
After finding water in our unfinished basement, and calling three 10 Star rated plumbers from Homestars, I reviewed Mr. Rooter and spent some time on their website.
Not expecting much based on my experience, I filled out an online form. I received a call within 5 minutes, and a plumber was at my house not more than 20 minutes after that. The plumber was friendly, knowledgable, and quickly diagnosed the source of the water damage. A wall had to be cut to gain access to a drainage pipe that was cracked, and he made sure to protect the floors and clean up after the job was done. Luckily, water ran from the second floor bathroom into the unfinished basement alongside the waste pipe, so there was no interior damage/mould/etc. The cracked pipe was replaced, and I had the plumber install three new toilets while he was here. He went beyond the call of duty and fixed other minor issues that he saw while he was working which could have created problems for us in the years to come.
Services were not cheap, but for the professionalism, convenience, and overall experience - the service was WELL worth it. We now have piece of mind, a dry basement, and faith in a plumber.
Job well done!
- Approximate cost of services:
- $1,500.00
- Company Response
Hello, Jeff,
Thank you for taking the time to write this wonderful review. We are pleased to hear that our technician went beyond the call of duty. We encourage our technicians to treat our customer's home like it is their own, and are pleased to hear this was the case at your home. Thank you for choosing Mr. Rooter Plumbing, and have a wonderful day!