I have had Mr. Rooter repair my flooding problems on 2 previous occasions. They repaired the pipes efficiently and in a timely manner. They were so pleasant, easy to communicate with and fixed each of the problems they found. I also had my drain pipe lined so that it would protect the old drain pipe from causing a flood.
We had a flood recently and they investigated everything and found it was the result of a blocked pipe on the city side and blocked eaves troughs.
Travis arrived at my home immediately and called his manager Fred and they spent several hours investigating until they found the cause. There was no charge for all of this work because they found the work they had done previously was fine.
I have been so ripped off by plumbers I found in the yellow pages, but Mr. Rooter was amazing.
Fred and Travis were excellent. If anyone ever has a flood in their basement, they should call Mr. Rooter.
- Approximate cost of services:
- $0.00
- Company Response
Hi Shelly thank you for sharing your great experience with Mr Rooter and our technician Travis and our Service Manager Fred. We certainly do stand by our work and put in our best effort to inform the customer of what is happening and provide them with the appropriate information. We take pleasure in exceeding our customers needs! Thank you for choosing Mr Rooter and have a great day!