The service man was rude and abrasive. We had fumes coming out of the drain hole and we knew there was a back-up and he put a camera through and told us that basically we had 2 days before it completely backed up and we would flood our basement. Our only option was to completely dig up the basement at the cost of $15K. He refused to do any additional work to help us clear out the blockage to buy us some more time. Since then, we have called another company and they have been much more helpful. I will never be using Mr Rooter again.
- Approximate cost of services:
- $250.00
- Company Response
Hello Elle and thank you for this feedback as it is very important for us and our customer focus. We have tried searching out database for further details as to what took place and the technician that was there and need your assistance in order for us to address this issue with you. Please call the office and speak to our Team Leader who will be happy to assist you in this matter. Thank you and we look forward to hearing from you.