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Molly Maid

House & Apartment Cleaning
4545 Kingsway, Suite 220 Burnaby BC V5H 2A7
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HomeStars  >  House & Apartment Cleaning in Burnaby  >  Molly Maid  >  Disappointed with Moving Clean
BarbS in Richmond
BarbS in Richmond
3 reviews Richmond, BC

Disappointed with Moving Clean

I hired Molly Maid Richmond to clean my home prior to listing it for sale. The initial contact was great and the cleaners arrived as scheduled. The quality of the cleaning was below expectations and there were parts of the floor that were missed. We had scheduled the cleaners for 5 hours and made a detailed list for the cleaners based on my conversation when booking. The cleaners left after 3 hours without completing all tasks. They left my home unlocked. The most frustrating issue is that they applied something to my stainless steel fridge that I don't know how to remove. After following up with the company three times they told me that the cleaners only applied hot water. This company might be OK for a standard weekly clean but stay far away for a spring clean or moving clean. The owner did not initially respond to my concerns, never addressed leaving my home unlocked and was dismissive in her response.

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