G.H.Johnson's Trading Co. Ltd.

This unique store in the furniture district was recommended to us by a friend. We don't live in TOronto, but we were told to make the trip to check it out, so we did. We were not disappointed. Walking into this store, you feel like a kid in a candy store. It's a feast for the eyes! After looking at 'ordinary' furniture stores, everything in G.H. Johnson's looks unique and one-of-a-kind. The shapes and colours of furniture are unique and specialized, but in a classy and subtle way. The staff are helpful but not overbearing, so you can spend as much time as you like just browsing. We ended up buying a desk and office chair for our office that we love. We have been asked many times by friends where they were purchased, as no one has ever seen anything 'quite like' them. I'd go back anytime to G.H. Johnson's, even just to look... but also definitely to buy. If you want unique furniture that will last a lifetime, check it out!

G.H. Johnson's is an absolutely huge warehouse full of treasures both modern and traditional. They have a great selection of furniture for all areas of the home, including a small selection of kids' furniture. From what I hear, many home stagers use this place as their go-to when looking for pieces for clients' as do prop rental companies. The basement is full of final sale finds so be sure to make the trip downstairs. The sales staff are all very seasoned and professional making the experience stress free. Adjacent to G.H. Johnson's is a fabulous art gallery which is an added bonus. And yes, parking is free!

The most unprofessional experience. I purchased two chairs from the store and left them there for them to repair some scratched corners. I got a call on sunday telling me that the chairs were not supposed to be for sale and that they wont be giving them for and that i can get a refund. They were not apologetic at all and were very hostile about the issue. When i went in the next day i demanded some re-embursement for them waiting my time and instead they said to call my lawyer lol.. I had the owner and the general manager telling me that they didnt like my attitude and wont be giving me my chairs or a refund. We stood our grounds and got our chairs. The most ridiculous store ive ever stepped into.

I have never reviewed a company or service before but my experience with this company has left me completely frustrated and disenchanted. The furniture is great but the customer service once the product is ordered is horrific. Delivery of two chairs is now 6 weeks late. I keep getting shuffled around, no one will give me a straight answer, no one will call me back, no one has apologized or makes any effort to help me out. Now that I've read other people's reviews, I'm doubtful as to whether I will ever receive the chairs. Despite their lovely furniture, I would not recommend this company to anyone..

I purchased 2 night tables in January of this year and was told that the stands would be ready for pick-up at the end of the week. I came back to the store on the day of pick up and no one could find my order, or the nightstands. I had to speak with a couple different people, none of who were apologetic or willing to help me resolve the issue. I spoke again with the original seller who said the tables were “damaged” so they had to order new ones – fine, no problem there. I was then told they would be delivered so I wouldn't have to keep making trips down to the store – beauty.

However, the nightstands were never delivered!! I called 1 week after the expected delivery date, and again no one was willing to help and I kept getting passed around to different people. I left a detailed message and my phone number, but NEVER received a phone call regarding the issue and the failed delivery.

Obviously getting someone on the phone that could help was IMPOSSIBLE, so I went to VISA to dispute the charges. Basically the outcome of that was Johnson’s fed VISA complete BS and my credit card was charged AGAIN on May 2, 2011! FOUR MONTHS AFTER I WAS SUPPOSED TO HAVE THEM!! Like what kind of company IS this?!

Clearly this is not how a customer should be treated! The people working within this “organization” are rude and incompetent and I felt like I was being taken advantage of.

I even emailed the President of the company, Patrick Johnson, who was completely aware of the situation – and he agreed that I should pay the $150. Seriously?! I finally just accepted because I wanted to end this for good and be done with this company. I would’ve wanted to keep doing business there, but there is NO WAY I will ever step foot in that store again. And trust me, few will in the near future.

Best of luck Johnson’s, you’ll need it.

I agree with most of the reviews for this company. No idea why it is still in business. The customer service is diabolical, especially the time taken to receive your order. It wasn't even easy finding a salesperson on the floor.

BRUTAL SERVICE. Paid in full for (in stock) furniture to be delivered 2 weeks later. It has now been a month and no delivery, zero communication, a complete lack of organization. The most annoying factor is that I've called maybe 10 times and everyone says someone will call back which never happened. If time is not an issue for you, the prices are competitive.

Spent a ton of money on loads of home furnishings only to experience the WORST customer service ever!
Ordered a sofa table which the sales woman said would only take "a couple weeks" and when it finally arrived 2 months later, it was broken! Calls to customer service went unanswered. Finally returned the Table but took 2 weeks, several more unanswered phone calls and finally another trip in person down to the store and still no refund! After several mildly threatening and frequent calls, i finally got my refund.
This store has beautiful furniture but the customer service, or lack thereof, is absolutely shocking!
although we have purchased several beautiful pieces (including a stunning fabric bed) its simply not worth the hassle.
Everything will take "a couple weeks," we waited a month for chairs that were never stained as per the agreement(so what was the delay??), 2 months for a broken table, 3 months for a bed! (i forgot what it was we even bought!!), i was told a chair was in only to call back to schedule pick up and there's no chair???!!!
i will NEVER recommend this store to ANYONE and would suggest that unless you have a 3 month closing on a future home, DON'T SHOP HERE!!