Spent a ton of money on loads of home furnishings only to experience the WORST customer service ever! Ordered a sofa table which the sales woman said would only take "a couple weeks" and when it finally arrived 2 months later, it was broken! Calls to customer service went unanswered. Finally returned the Table but took 2 weeks, several more unanswered phone calls and finally another trip in person down to the store and still no refund! After several mildly threatening and frequent calls, i finally got my refund. This store has beautiful furniture but the customer service, or lack thereof, is absolutely shocking! although we have purchased several beautiful pieces (including a stunning fabric bed) its simply not worth the hassle. Everything will take "a couple weeks," we waited a month for chairs that were never stained as per the agreement(so what was the delay??), 2 months for a broken table, 3 months for a bed! (i forgot what it was we even bought!!), i was told a chair was in only to call back to schedule pick up and there's no chair???!!! i will NEVER recommend this store to ANYONE and would suggest that unless you have a 3 month closing on a future home, DON'T SHOP HERE!!
- Approximate cost of services:
- $5,000.00