Recently my decorator advised us to visit Johnson's for our bedroom furniture. As most people do these days, I looked them up on the web and read all the poor reviews about service etc. I decided to go and see them anyways and I AM GLAD I DID. I was pretty upfront with Patrick Johnson about his ratings and he right away admitted to me that it was the case and they are working very hard to change this perception.
My experience was as close to perfect as I could ask for. Everything was shipped on time and the products were exactly as ordered. One thing that did occur was that when the installers came they put a nail in too deep and it came through the other side. Well Mark Johnson dealt with me directly and I had my new bed up within a few days.
Customer service starts when there is an issue. That is when you really know what things are like. I would recommend Johnson's to anyone who is looking for good quality furniture at affordable prices.
Say hi to Patrick for me. He will likely greet you at the store.
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