Hi Jennifer thank you very much for your review on us. It was our pleasure doing business with you. Happy New Year and all the best to you and your family keep well Tom Geo.
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Hi Susan thank you very much for your review.It's nice to be noticed for our hard work and making sure our customers are treated first class. All the best to you and your family keep well.
New Flat roof - finding and fixing a leak
First of all I would like to thank everyone on writing a review on us. We do strive to be the best in our work ethics.
This is why we do come back and solve any issues a customer has. In this case we did come back and correct there concern but they left out a few details......like i cut out there moulded drywall for no charge and washed down there cedar deck. Things like that other companies don't do.
We always go beyond our contracted duties.
This customer was told in order to do the entire back slope of there roof was to change the skylight but they refused to pay for it and it was not changed.Also this customer forgets that we got them done due to there leak within a week after signing up. We put them in priority above all the waiting customers.
I just would like to say thank you to all and have a wonderfull holidays and a Happy New Year!!!!
Complete replacement of a flat roof
Unfortunately this review is extremely inflammatory and inaccurate. The customer himself has mentioned only 2 issues, not several; moreover, the items mentioned are standard practices for all roofers. None the less, we came back right away and corrected the two areas he wanted changed.
Bathroom vents with flaps are known to freeze up in the winter and cause snow and ice to get into flex hoses and drip into ceiling fans. We advised Eric that this could happen and that is why we use regular roof vents for his type of roof. The claim that a regular vent will cause moisture and mould is completely inaccurate and based on false or misinterpreted information. When Eric called and asked us to come back and put in the other type of vent we were happy to do it right away.
Drip edge is a standard practice but recently we have been offering the option to customers as many people don’t want it anymore. Many customers like their shingles to curl into the eave trough and thus not see the piece of aluminum sticking up, exposing the fascia board. We offered Eric an option and he chose to go with drip edge, not sure what the problem there is. Drip edge comes in many shapes and sizes, depending on which manufacturer makes it. Eric did not specify a specific type of drip edge so we used the drip edge we had, he was upset about this and so we came back and installed the type he wanted right away.
We do not cut corners, we always work above and beyond the standard practices of roofing guidelines and provide the best in customer service, that is why we are among the top 3 roofers in the city.
One thing Eric said is 100% true; we have not had any problems with the vents we use nor with our installation of drip edge. In fact, with flap vents we have had more than a few problems, that is why we now give the option.
When our foreman Adam went back to address the two small issues, Eric was going on and on about how pleased he was with our service, our crew, our professionalism and the speedy manner in which we came back. It seems that based on a few online opinions he has tried, convicted, judged us falsely and is warning people to beware and that it is a certainty that we will have to return to fix mistakes. To date, Eric makes up the 1% of negative reviews we have, take a look.
In our eyes, this 7 out of 10 rating is completely inflammatory and inaccurate. As Eric himself says, we provided efficient, friendly and timely work; moreover, we came back right away to address his two small concerns. Unfortunately as we get more popular on homestars we are being targeted by customers demanding extra and more work under threat of a negative review. Here is a case where the customer is saying we did a great job but based on two small and arguable issues he is warning people about us.
Based on our service and quick response, we feel this rating should be a 9 or 10 out of 10.
Serving Toronto and some of the surrounding GTA, now serving Mississauga!!!
Mega City Roofing Inc. has attained high standards for re-roofing with many years of experience. Mega City Roofing Inc. has served top-quality products and we strive to be the experts in the business. Our experienced talent and efforts are always continual in our services. We provide information on roofing products and solutions to better our customers requirements.
Mega City Roofing Inc. specializes in re-roofing residential, industrial, and commercial roofs. Even with the best quality roofing systems, your roof is only as good as the quality of the installation. Our excellent product knowledge and highest standards of workmanship assure you of a long-lasting quality roof.
All of our skilled staff is trained in roofing methods, materials, and current Occupational Health and Safety Standards, with many years of actual hands on experience and training. Our service includes inspection, consultation and recommendation of appropriate methods, materials and estimates to resolve our customers individual requirements. We have competitive prices and written guarantee's, customer friendly service and staff. We are fully insured and licensed, our employee's are covered under the WSIB to construct a safe working environment. Call us today and get your FREE estimate inspection and remember a roof is only as good as it's installation. Mega City Roofing Inc. you can trust us for all your roofing needs.
