Purchased a parasol umbrella in Pickering last October, end of season sale. Did not install it until three weeks ago. The crank mechanism did not work, the umbrella won't stay open. It was not in a box when I received it so I suspect it was defective when I received it, last one in stock! I returned it under the 1 year warrantee. I was told it would be repaired or replaced. Three weeks after I returned it I still have no response from the "warehouse". Calls go unanswered. Still waiting. No Umbrella to use after full payment. Last purchase from DOT Furniture.