Mason Place

25987 Woodbine Ave RR2 Keswick ON L4P 3E9
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HomeStars  >  Fireplaces in Orillia  >  Mason Place  >  Avoid using this company
John in Toronto
John in Toronto
1 review Toronto, ON

Avoid using this company

Very poor customer service,installer is lacking knowledge . I had him back 5 times to resolve his install issue . I would avoid this company ... It would be nice if they we’re accountable for there mistakes.

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Company Response

Upon reading reviews here , we would like to apologize for your poor PAST experience with the OLD Mason Place and the previous owners.!
As of October 2020, new ownership has taken place and we want you to know things have changed, and we have done our very best to turn this place around and make our customers our main priority.
We have already seen a huge change in 2 years .
We was unaware of these reviews on HomeStars as we did not renew our membership when we took over and just recently have. If you need anything in the future please feel free to reach out and we will do our very best to help in anyway we can .