We were in the middle of a shower tiling job and our PRIOR retailer messed up in the calculation and left use short a box. When we called Leah, just in the phone, she made it her personal mission to help in calling her sales contact at the distributor. She made it happen, and I was able to pick up the tiles at the distributor’s warehouse and get the job done. Leah’s sense of commitment and customer service means I will only deal with her in future tiling, flooring needs. Kudos Leah !